It’s a nerve wracking feeling packing, labelling, and shipping the film. You wouldn’t think so but given there are customs forms, labels, packing, and payment, and then once it leaves your hands all you can do is hope it makes it where it’s supposed to go.
The next day I left on a work trip and during a layover at the Denver, CO airport I received a call from UPS. Something to the effect of, “We have your shipment here and we need some additional information about it.” Was not a good feeling to know it was stalled along the way. I worked feverishly to both call and email the necessary “missing” information – basically, they just wanted a description of the what was in the box. Yet another reason to sweat. I wouldn’t feel good until I received a confirmation that it’s in the hands of Cinelab in London.
Unlike digital formats where a backup is possible. If this film gets lost or damaged in transit, that’s it, it’s over. Gone. Lost forever. No returns, refunds, exchanges, do-overs.
Thankfully, a couple of days later I received confirmation that the film was received.